Terms of Service

These Terms of Service govern business use of the Cosme Packaging website operated by Zhejiang Cosme Industry Co., Ltd. The website is intended for companies, brands, distributors, and other professional buyers seeking cosmetic packaging products, samples, customization, OEM, or ODM services.

By using this website on behalf of an organization, you confirm that you have authority to act for that organization and that the information you submit is accurate. This website is not directed to consumers purchasing goods for personal or household use.

This website does not provide a shopping cart, online checkout, or online payment processing. Product pages, specifications, images, articles, downloads, and other website content are provided for general business information and inquiry purposes only.

Submitting an inquiry, requesting a quotation, asking for a sample, or exchanging messages through the website does not create an order, reservation, agency relationship, or binding sales contract.

Prices, minimum order quantities, tooling charges, sample fees, production lead times, payment arrangements, shipping terms, and quotation validity are confirmed separately in writing for each project. Unless a quotation states otherwise, all quoted terms may be revised before written acceptance.

A buyer purchase order is an offer to purchase. An order becomes binding only when we issue written acceptance, a pro forma invoice, sales confirmation, or another written agreement accepted by both parties. If these Terms conflict with a signed contract or accepted sales confirmation, the project-specific document controls.

Standard or customized samples may be subject to availability, fees, freight costs, and separate lead times. A sample is provided for evaluation and does not guarantee that mass-produced goods will be identical in every non-material respect; reasonable manufacturing tolerances and approved specifications apply.

Custom molds, decoration, color matching, printing, labeling, and engineering work begin only after the required specifications, approvals, and payments described in the applicable commercial documents have been received.

You retain ownership of artwork, trademarks, product formulas, and other materials you provide. You grant us a limited right to use those materials solely to evaluate, quote, sample, manufacture, quality-check, and fulfill your project.

You confirm that you have the necessary rights and permissions for all materials and instructions you provide. You are responsible for claims arising from unauthorized buyer-supplied content, branding, designs, or specifications.

We work to keep website information accurate, but online colors, dimensions, capacities, weights, materials, compatibility statements, availability, and photographs may be approximate or may change as products are improved. Website content is not a certificate, specification sheet, or guaranteed offer.

Final product requirements must be recorded in approved drawings, samples, specifications, quality standards, or other written order documents. Buyers must independently assess whether packaging is suitable for their formula, filling process, transport conditions, market, and intended use.

Unless expressly agreed in writing, the buyer is responsible for formula compatibility tests, stability tests, filling-line trials, labeling, finished-product claims, and compliance with laws in the countries where the finished product will be sold.

Any technical guidance we provide is general assistance based on information available at the time. It does not replace the buyer's product testing, professional advice, or regulatory review.

The website does not collect transaction payments. Deposits, balances, bank details, currency, taxes, freight, insurance, Incoterms, title, and transfer of risk are handled outside the website and are governed by the applicable quotation, pro forma invoice, sales confirmation, or contract.

Lead times are estimates unless expressly guaranteed in writing. They may depend on timely buyer approvals, receipt of cleared funds, material availability, tooling, production schedules, inspections, carrier capacity, customs, and events beyond reasonable control.

Buyers must inspect samples and delivered goods within the period stated in the applicable commercial documents and notify us promptly in writing of any alleged shortage, damage, or nonconformity, with order details and reasonable supporting evidence.

Customized, decorated, printed, or made-to-order products cannot be returned merely because requirements or demand changed. Any return, rework, replacement, credit, or refund requires our prior written authorization and is subject to the agreed specifications and commercial documents.

The website and its text, photography, graphics, logos, product presentations, downloads, code, and layout are owned by or licensed to us and are protected by applicable intellectual-property laws. You may use them internally to evaluate a potential business relationship with us.

You may not copy, scrape, republish, sell, reverse engineer, remove ownership notices from, or commercially exploit website content without prior written permission, except where applicable law expressly permits it.

You must not misuse the website, submit unlawful or misleading content, impersonate another person or business, interfere with security, introduce malicious code, attempt unauthorized access, overload the service, harvest data, or use automated systems in a way that disrupts normal operation.

The website may link to third-party websites, communication platforms, map services, social networks, analytics tools, or downloadable resources. We do not control those services and are not responsible for their content, availability, security, or privacy practices. Your use of them is subject to their own terms.

Website inquiries are not automatically treated as confidential. If a project requires protection for formulas, designs, forecasts, pricing, or other sensitive business information, the parties should sign an appropriate nondisclosure agreement before exchanging that information.

The website is provided on an 'as available' basis. To the extent permitted by law, we do not warrant uninterrupted access, error-free content, continuous availability, or that general website information will meet every buyer's particular technical or commercial requirements.

Product warranties, if any, are only those expressly stated in the applicable accepted commercial documents. Nothing in these Terms excludes a warranty or responsibility that cannot legally be excluded.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, exemplary, or consequential losses arising solely from use of, or inability to use, this website, including loss of profits, opportunities, data, or goodwill.

Liability relating to products, tooling, samples, delivery, or a specific transaction is governed by the applicable signed contract or accepted commercial documents rather than this website-use provision.

We are not responsible for website interruption or commercial delay caused by events beyond reasonable control, including natural disasters, epidemics, labor disputes, utility or network failures, cyber incidents, government actions, export or import restrictions, material shortages, carrier disruption, or similar events. Project-specific force majeure terms remain governed by the applicable contract.

The governing law, dispute forum, and language for a product transaction are those stated in the applicable quotation, sales confirmation, or signed agreement. For website-use matters not covered by a separate agreement, applicable law and conflict-of-law rules determine the parties' rights and forum.

Before starting formal proceedings, both parties should attempt in good faith to resolve a dispute through their authorized business contacts.

We may update these Terms to reflect website, business, or legal changes. The revised Terms will be posted on this page with a new effective date. Changes do not alter a previously accepted order or signed contract unless the parties agree in writing.