How we collect, use, and protect your information

We may collect information that you voluntarily provide when you submit an inquiry, request a quotation or sample, subscribe to updates, or contact our team. This may include your name, job title, company name, business email address, phone number, country or region, intended shipping destination, project requirements, uploaded files, and message content.

This website does not provide online checkout or payment processing, and we do not request payment-card details through website forms. Commercial and payment information for an accepted B2B project is handled separately under the applicable quotation, pro forma invoice, purchase order, or contract.

We may also collect limited technical information automatically, such as browser type, device information, IP address, pages visited, referral source, and website usage data. This helps us maintain website security, understand visitor needs, and improve page performance.

We use personal information to respond to requests, prepare quotations, assess project feasibility, provide product and customization support, arrange samples, communicate about separately agreed B2B projects, coordinate delivery when applicable, provide customer service, protect the website, and improve our products and business experience.

If you subscribe to our newsletter or marketing updates, we may use your email address to send product news, company updates, exhibition information, or promotional content. You may unsubscribe or contact us to stop receiving these communications.

Our website may use cookies and similar technologies to remember preferences, support essential site functions, analyze traffic, and improve usability. You can manage or disable cookies through your browser settings, but some website features may not work properly without them.

We do not sell your personal information. We may share necessary information with trusted service providers who help us host and protect the website, manage business communications, analyze website performance, provide customer support, or coordinate logistics for a separately agreed project.

These third parties are expected to protect your information and use it only for the services they provide to us. We may also disclose information when required by law, regulation, court order, or to protect our rights, safety, users, or business operations.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, support legitimate business records, resolve disputes, and comply with legal obligations.

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

Because we serve customers worldwide, your information may be processed or stored in countries or regions outside your location. Where required, we take reasonable steps to ensure that personal information receives appropriate protection according to applicable privacy laws.

Depending on your location, you may have rights to access, correct, update, delete, restrict, or object to certain processing of your personal information. You may also request a copy of your personal information or withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details below. We may need to verify your identity before completing certain requests.

Our website and services are intended for business users and general audiences. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised effective date.